When will my order be dispatched?
Orders placed on our website will be processed following our postal time scale of 1-3 working days, excluding made-to-order-items, for domestic and international deliveries. For special expedited deliveries please contact firstname.lastname@example.org
We are closed on Bank Holidays and Weekends and therefore do not treat these as working days.
Once your order is dispatched you will receive email notification, including details of your tracking number.
What should I do if I missed my delivery?
If you were out while a delivery was attempted our courier service will leave a card to inform you. Please follow the instructions as stated on the card to retrieve your parcel. Once your goods have been dispatched you will also receive an automatic email containing your tracking number, this can be entered into the couriers website to source the parcels location.
Returns and Exchange Policy
Customisable or bespoke items cannot be returned. Please note that we do not accept returns of earrings for reasons of hygiene. This does not affect your statutory rights.
We aim to deliver high quality items in a timely manner. If you are unsatisfied with our service for any reason, we accept the return of unused items subject to the following criteria:
Items must be in their original unused, unsoiled condition. Items must be sent in their original packaging.
Fouché Ltd does not take responsibility for damage that occurs during the return process. Please ensure that the goods are well protected when returned to us.
Items must be returned within 14 days from the date of delivery to be eligible for refund or exchange. Items returned after 14 days may be eligible for an online credit note at the discretion of Fouché Ltd.
Returns are to be sent with the original invoice and in their original packaging to:
43 Colville Gardens
Fouché Ltd is unfortunately not able to cover return postage costs unless the item is assessed as faulty. We will however happily ship any exchange items free of charge.
Fouché Ltd is not able to accept responsibility for returns lost in transit and therefore we recommend all returns are sent by registered post. It is advisable to obtain a proof of posting certificate if using the Post Office and arrange the necessary compensatory cover for the items.
Once we have taken receipt of your return we aim to process the Exchange or Refund within 7 working days.
If you require an exchange of a faulty item and we have stock available, a replacement will be sent out.
Please note that all refunds and exchanges for on-line purchases must be made through our website.
We are only able to refund the credit card, on which the original purchase was made. As such, if your item was a gift you may be offered an exchange or credit note.
Once we receive, process and accept your return, you will be sent an e-mail confirming your refund. Please note that the funds may take up to ten working days to appear in your account dependant on your bank’s policy.